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Founder runbook

Internal: every breakable thing + the fix. Pin this on launch day.

### Anthropic API outage **Signal**: chat returns errors like "rate_limit_error" or 5xx from anthropic.com. **Fix**: temporarily fall back to claude-sonnet-4-6 by setting `ANTHROPIC_MODEL=claude-sonnet-4-6` in env. Restart. ### Render queue stuck **Signal**: jobs sitting at "running" >10min, no progress updates. **Fix**: `pkill -f hyperframes` then `pkill -f chrome-headless-shell`. The in-process queue will retry from the DB row. ### Stripe webhook failing **Signal**: subscriptions don't activate after checkout. **Fix**: check Stripe dashboard → Developers → Webhook events. Replay failed events. Verify `STRIPE_WEBHOOK_SECRET` matches. ### Database lock (SQLite) **Signal**: API requests hang or return "database is locked". **Fix**: SQLite WAL is enabled but extreme write bursts can stall. Wait 30s. If persistent, check for stuck SQLite processes. ### Worker offline (when implemented) **Signal**: user complains renders aren't running on their machine. **Fix**: their auth token expired (>24h since last poll). Have them restart the worker; it re-authenticates. ### Launch-day on-call hours - 8:00–12:00 — Twitter + PH comments - 12:00–14:00 — support inbox - 14:00–16:00 — bug triage + Loom replies - 16:00–20:00 — second wave + onboarding interviews